While not as intuitive as we’d have liked — the installation guides are relegated to the bottom right corner of the screen, for instance — UltraVPN’s knowledge-base has a wealth of information to help you set up your VPN, troubleshoot any issues and get the most out of it.
The most common queries — billing, connection speed and disconnection — are grouped at the top under “Recommended Articles” with more information in different categories beneath. There are also several installation guides that are straightforward to follow, though a larger font would make them feel less cluttered and more readable.
If you know what you’re looking for, you can save time by keying your query into the search widget.
If you’d rather speak to a human, UltraVPN offers round the clock support via live chat, email or by opening a support ticket. You can also get in touch by phone, but only if you have a billing issue.