UltraVPN Review

Launched in 2018 and owned by Network Protect — the company behind PrivacyWeb and SafeVPN — UltraVPN offers solid performance, over 100 servers in 123 locations across the globe and one of the cheapest rolling monthly plans around.

2718 reviews
Visit Site
Speed & Performance
4
Price
3.5
Tech Support
3.5
Compatibility
3.5
Security & Privacy
4.5
Our Score
9.1
What We Liked
  • 100+ servers in 123 locations across the globe
  • Up to 6 simultaneous connections
  • Cheap rolling monthly plan
  • 30 day money-back guarantee
What We Weren’t So Sure About
  • Privacy policy is fairly broad
  • Limited number of native apps

Speed & Performance

UltraVPN has over 100 servers on all major continents— 57 in North America, 13 in South America, 20 in Europe, 9 in Africa, 17 in Asia and 7 in Oceania. All traffic is encrypted using AES 256-bit standard — the encryption level used by the US government for classified information. On the downside, UltraVPN only supports OpenVPN, which means you can’t switch your security protocol.

While OpenVPN is more secure than other security protocols, especially PPTP and L2TP, the trade-off is that your connection may be slower.

This became clear when we ran speed tests with UltraVPN on and off. While 32.3Mbps is still arguably a reasonably fast connection, it’s about half the speed we were getting without the VPN. This is something to think about if you don’t use a fibre internet connection.

VPN On
  • 32.3
    Download
    (Mbps)
  • 35.0
    Ping
    (ms)
  • 16.3
    Upload
    (Mbps)

With UltraVPN on, the fastest download we got was 32.3Mbps.

VPN Off
  • 64.4
    Download
    (Mbps)
  • 14.6
    Ping
    (ms)
  • 25.0
    Upload
    (Mbps)

With it off, we hit 64.4Mbps download & 25Mbps upload.

Security & Privacy

Testing on www.dnsleaktest.com confirmed that UltraVPN was working as it should, with no DNS leaks:

Security

UltraVPN’s website also states that they have a zero-logging policy and use a firewall to keep your connection even more secure.

So far so good.

Unfortunately, unlike other VPNs, UltraVPN’s privacy policy doesn’t elaborate much on this zero-logging policy. If anything, the language is quite broad, stating that:

“We may collect information about the device you access the Services from, such as the IP address or other unique device identifiers. If you access your account from a mobile device, that mobile device may also provide us with details of your location. Most mobile devices allow you to disable this functionality.”

An article on UltraVPN’s support centre also notes that:

“UltraVPN does not monitor your internet searches, or visited websites. We do, however, note the IP of your device and monitor the amount of traffic you put through the UltraVPN servers, this is to ensure no misuse of the UltraVPN network and to keep costs as low as possible for our customers.”

To be fair, the article also notes that “At UltraVPN we collect as little information as possible to ensure you are as secure as possible.” But, as reassuring as this might be, it leaves a number of questions unanswered, the most important of which is: Can online activity be traced back to a specific account?

As a privacy tool, you’d expect UltraVPN to be a lot more specific, so this is all rather disappointing.

Device Compatibility

When it comes to device compatibility, UltraVPN chooses to keep things as simple as possible. There are four native apps for the four major operating systems: This means installing UltraVPN on most devices is as easy as signing up and downloading the app.

  • Windows
  • Android
  • Mac OS
  • iOS 13

If you want to install UltraVPN on a device that’s running Linux, or on your router, smart TV or devices such as your PS4 or AppleTV, you’ll need to do so manually.

UltraVPN’s knowledge-base has articles that show you how to create a virtual VPN hotspot you can connect these devices to. There’s also an article on installing UltraVPN on Linux.

Unfortunately, when it comes to routers, the only instructions available are for routers running DD-WRT. While DD-WRT is the most popular router firmware, some might prefer Tomato, OpenWRT or Raspberry Pi.

Screenshot 1Screenshot 2

Tech Support

While not as intuitive as we’d have liked — the installation guides are relegated to the bottom right corner of the screen, for instance — UltraVPN’s knowledge-base has a wealth of information to help you set up your VPN, troubleshoot any issues and get the most out of it.

The most common queries — billing, connection speed and disconnection — are grouped at the top under “Recommended Articles” with more information in different categories beneath. There are also several installation guides that are straightforward to follow, though a larger font would make them feel less cluttered and more readable.

If you know what you’re looking for, you can save time by keying your query into the search widget.

If you’d rather speak to a human, UltraVPN offers round the clock support via live chat, email or by opening a support ticket. You can also get in touch by phone, but only if you have a billing issue.

Support

Price

UltraVPN has one of the lowest rolling monthly rates around — great if you’d rather not get locked into a long term contract.

That said, the real savings are to be made when you pay for 6 months upfront, which shaves 40% off the monthly price, or for a full year upfront, which cuts your cost by 50% — half of what you’d pay if you went for the monthly plan. Either way, you’ll get access to all the same features. And, there’s a 30 day money-back guarantee in case you change your mind. There’s also a 7-day free trial if you download the mobile app.

Here’s a look at UltraVPN’s pricing:

All three plans allow you to run up to six simultaneous connections.

Summary

While their privacy policy may make some people nervous, UltraVPN delivers a respectable performance, with no DNS leaks, reasonable speeds and a good selection of servers.

It may not be as flashy as some of its competitors. But if you’re looking for a no-frills, solid VPN at a great price without having to commit to paying for several months in advance, UltraVPN is well worth checking out.

Our Top Picks for 2019

9.8
3081 reviews
9.1
2718 reviews
8.9
2439 reviews