HideMyAss Review

Owned by internet security firm Avast, the personality-filled HideMyAss offers a smooth, seamless user experience and over 910 fast servers backed by a 30 day money-back guarantee.

1790 reviews

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1790 reviews

Visit Site

Speed & Performance

4

Price

4.5

Tech Support

4

Compatibility

3.8

Security & Privacy

3

Our Score

6.8

Our Score

6.8

4

Speed & Performance

4.5

Price

4

Tech Support

3.8

Compatibility

3

Security & Privacy

What We Liked

  • Over 910 servers in 280 locations across the globe
  • Up to 5 simultaneous connections
  • Smooth, seamless server switching
  • 30 day money-back guarantee

What We Weren’t So Sure About

  • More logging than we’d like
  • No browser add-on for Safari

Speed & Performance

HideMyAss boasts over 910 servers in 280 locations. The servers list comes pre-sorted with recommended servers that would offer you the best performance. There’s also a list of specialised servers for video streaming.

The connection uses OpenVPN / UDP by default. You can also switch to Open VPN / TCP, L2TP and PPTP. They’ve also started supporting IPSec as from April 2019.

Even on OpenVPN, which tends to be slower because it’s more secure, switching between servers was probably the fastest and smoothest we’ve ever experienced. And while our connection speed did drop, we still managed to rack up fairly respectable speeds.

VPN On
  • 30.6
    Download
    (Mbps)
  • 22.0
    Ping
    (ms)
  • 15.4
    Upload
    (Mbps)

With HideMyAss on, we managed 30.6Mbps

While this is half the speed we had when not connected, it was fast enough for us not to feel much impact. That said, users with slower connections may beg to differ.

VPN Off
  • 64.4
    Download
    (Mbps)
  • 14.6
    Ping
    (ms)
  • 25.0
    Upload
    (Mbps)

With the VPN off, we hit 64.47Mbps download speed and 25Mbps upload speed.

Security & Privacy

HideMyAss uses AES 256-bit encryption — the standard used by the US government to protect classified information — and OpenVPN DNS servers, which are owned by security behemoth Cisco. Testing on www.dnsleaktest.com confirmed that turning HideMyAss on — ahem — did hide our asses, with no DNS leaks:

There’s also a killswitch which shuts your connection down should the VPN get disconnected. While many other VPNs also have a killswitch, HideMyAss’s is unique because it allows you to specifically select which apps to kill and which apps to keep running, instead of shutting everything down indiscriminately.

When it comes to privacy, HideMyAss came under fire from Privacy International back in 2011 for releasing a user’s data to the FBI, albeit under a court order. Even today, their logging policy remains somewhat broad.

A look at their privacy policy page confirms that they collect, amongst other things:

  • a subnet of your IP address (though HideMyAss assert that the last octet is anonymised)
  • the IP address the VPN assigns you
  • a timestamp of each and every one of your sessions
  • the amount of bandwidth you used during the session

This information is saved for up to 3 months.

To be fair, HideMyAss’s policy is very upfront about what information they collect and how they use it. The privacy policy also goes on to state that:

“Privax does NOT store the originating IP addresses of our users when connected to our VPN service, and thus cannot identify users when provided the IP address of one of our servers.

We are also completely unable to disclose any information about the applications people use, the services they employ, or the websites they visit while using our VPN. We simply do NOT store this information.”

That said, the more privacy-minded individuals may still feel uncomfortable.

Device Compatibility

 Windows

 Mac OS

 Linux

 Android

 IOS 13

This means you can set up the VPN on most of your devices quickly and easily.

You can also download browser extensions for Chrome and Firefox, though, disappointingly, not for Safari.

Want to connect your Apple TV, PS3, PS4 or another device to HideMyAss? While there’s no native app for them, chances are you’ll be able to do this manually.

In most cases, HideMyAss’s on-site Getting Started section suggests running a manual installation on a compatible router and connecting your device to the router. HideMyAss’s list of recommended routers includes:

  • Asus RT-N16, RT-N18U, RT-N66U, RT-AC66U, RT-AC68U, RT-AC87U and RT-AC3200 running stock firmware
  • Pre-configured routers from Flashrouters. These include:
    • Netgear R7800 Nighthawk X4S with DD-WRT
    • Netgear R6400 V2 DD-WRT
    • Asus RT-AC5300
    • Linksys WRT3200ACM DD-WRT

Tech Support

One of HideMyAss’s standout features is its quirky personality, embodied by Jack the Donkey.

This comes out in full force in HideMyAss’s tech support, with Jack the Donkey being the voice — and purported author — of their blog. The blog is where you’ll find HideMyAss news, but it also has interesting articles on privacy, online freedom and access to the internet.

It’s all business when it comes to HideMyAss’s technical support though.

The support centre’s main page is split into three sections for ease of reference — Getting Started, Knowledge Base and Community — the latter of which is a thriving forum where HideMyAss support staff and tech enthusiasts are always on hand to dish out help and advice. And, as you’d expect, the guides are clear and straightforward, though we’d have liked a bigger font and more negative space.

If you’d rather speak to someone, customer support is available round the clock, 365 days a year. You can submit a support ticket, shoot them an email or chat to someone using the live chat widget at the bottom right of the screen.

Price

HideMyAss has four plans — a rolling monthly plan, a 6-month plan, a 12-month plan, a 24-month plan and a 36-month plan. While the rolling monthly rate is just about average, each plan gets progressively cheaper.

As you’d expect, springing the money for the 36-month plan is the best value, with 75% off the usual price. The 24-month plan saves you 58% while the 12-month plan saves you 42%. On mobile, you can try the service for 7 days free of charge. All plans come with a 30 day money-back guarantee and all available features.

Here’s a look at HideMyAss’s pricing. All four plans allow you to connect up to five devices simultaneously.

1 Month

$1199per month
  • Save 0%
  • Billed $11.99 every month
  • 30-day money-back guarantee

2 Years

$499per month
  • Save 58%
  • Billed $119.76 every 2 years
  • 30-day money-back guarantee

1 Year

$699per month
  • Save 42%
  • Billed $83.88 every year
  • 30-day money-back guarantee

Summary

While HideMyAss does have a chequered privacy history, there’s no doubt that the technology on offer is of very high quality.

With over 910 servers to choose from, solid speeds and one of the slickest user experiences around — plus a hefty 75% off if you commit to a 36-month plan — it’s well worth giving it a chance.