CyberGhost Review

Founded in Romania in 2011, CyberGhosts keeps over 30 million users anonymous on the internet thanks to robust security and a strict no logging policy.

1989 reviews
Visit Site
Speed & Performance
3.8
Price
4.3
Tech Support
3.8
Compatibility
4.5
Security & Privacy
4
Our Score
8.3
What We Liked
  • 3600 servers in over 55 countries
  • Up to 7 simultaneous connections
  • Dedicated IP option
  • Industry-leading 45 day money-back guarantee
What We Weren’t So Sure About
  • Below average speeds
  • Some guides can be hard to understand due to awkward phrasing

Speed & Performance

With 3600 servers to choose, including servers optimised for streaming and peer-to-peer sharing, finding a reliable server to connect to shouldn’t be an issue. Switching servers is smooth and seamless, and we connected in seconds even when we picked servers as far afield as South America and Australia.

In terms of security, things also look good. CyberGhost supports OpenVPN, IKEv2, IPSec, L2TP and PPTP. And a kill switch keeps you safe should the connection drop.

Unfortunately, we were somewhat disappointed with some of the speeds.

VPN On
  • 25.5
    Download
    (Mbps)
  • 16.0
    Ping
    (ms)
  • 17.7
    Upload
    (Mbps)

When we ran a speed test, the maximum we hit was 25.5Mbps download speed and 17.7Mbps upload speed. And that’s when we were connected to the server recommended as the “best location”.

VPN Off
  • 64.4
    Download
    (Mbps)
  • 14.6
    Ping
    (ms)
  • 25.0
    Upload
    (Mbps)

By contrast, switching the VPN off almost doubled our connection speed — 64.47 Mbps download speed and 25 Mbps upload speed:

To be fair, 25.5Mbps should be more than enough for the average internet user. That said, online gamers and users with slower connections may beg to differ

Security & Privacy

CyberGhost’s VPN blocks ads, trackers and malware. And, according to their website, they use the “highest encryption available” to keep your data secure.

Some further digging confirmed they use AES 256-bit encryption standard — the encryption used by the US government for transmitting classified information. A www.dnsleaktest.com also confirmed our connection was secure, with no DNS leaks detected:

Security

You also have the option of using a dedicated IP, which means you’ll always have the same IP address whenever you connect to the VPN. While this might sound counter-intuitive, a dedicated IP address gets around authentication problems you may run into when using a shared IP.

The advantage is that you can keep using the VPN while browsing websites that block VPN users, such as online banking portals. And, you’ll avoid Google’s endlessly frustrating reCAPTCHA from getting triggered.

CyberGhosts also states categorically that they

“...keep no logs. We don’t track your activity over the Internet. There’s no way someone could track you back after you have visited a certain website on the Internet if you were connected to a CyberGhost VPN Server.”

Their privacy policy goes further, confirming that:

“CyberGhost has an unequivocal company policy: the strongest observance of data protection and uncompromising protection of the user privacy. Therefore, when using the CyberGhost VPN, the user's traffic data such as browsing history, traffic destination, data content and search preferences are not monitored, recorded, logged or stored by the Company. More than this, when using the CyberGhost VPN, we are not storing connection logs, meaning that we don't have any logs tied to your IP address, connection timestamp or session duration.”

Device Compatibility

  • Windows
  • Android
  • Mac OS
  • iOS 13
  • Linux

While not as stacked as, say, ExpressVPN, CyberGhost has a more than respectable list of native apps.

Alongside the usual suspects — Windows, OSX, iOS and Android — you can also download a CyberGhost app for Linux, Amazon Firestick, Amazon Fire TV as well as browser add-ons for Chrome and Firefox.

The lack of a browser add-on for Safari is a bit disappointing. That said, CyberGhost’s split-tunneling feature means that, if you’re a Safari user, you can still choose to route only your browser traffic through the VPN.

If your device hasn’t made it to the list, for instance because it’s an Apple TV, an Xbox, a PS3 or PS4, CyberGhost suggests either creating a virtual VPN connection on a Windows PC or manually setting up the VPN on a compatible router.

On the Guides section of CyberGhost’s knowledge base, you’ll find step-by-step setup instructions for:

  • Flashed DD-WRT routers
  • Raspberry Pi
  • Tomato
Screenshot 1Screenshot 2

Tech Support

CyberGhost’s tech support is available round the clock. You can get in touch using the live chat widget at the bottom right of their website or via email. You can also open a support ticket.

If you’d rather set up your VPN and troubleshoot issues yourself, there’s also a comprehensive knowledge base you can refer to.

The articles are grouped in four sections for ease of reference — Guides, Troubleshooter, FAQ and Announcements. The Announcements section is especially handy, as it includes a section on known service interruptions you can check if you’re having issues.

Unfortunately, some of the articles have awkward sentence structures and word choice, which means you may need to re-read some parts to get the gist. That said, the instructions are clearly broken down into small steps. And animated screenshots show you exactly what you need to do to get the job done.

Have a question you can’t find the answer to? You can submit a request and the CyberGhost team will answer it.

Support

Price

While CyberGhost’s rolling monthly plan has an above average price tag, you can make significant savings by paying for a year, two years or three years upfront. The latter option is the cheapest — it costs 79% less than paying on a monthly basis. You also have the option of buying a dedicated IP address for an additional $5 a month.

Whichever plan you pick, you’ll get the full stack of features. What’s more, where most other VPNs offer a 30 day money-back guarantee, CyberGhost extends this to 45 days. You also get a 7 day-free trial when you download the mobile app.

Here’s a look at CyberGhost’s three price plans, all of which allow you to connect up to 7 devices at the same time.

Summary

CyberGhost is a solid, reliable VPN with a slick user experience and robust security.

It may not win a speed contest any time soon. But with 3600 servers to choose from, US government-grade encryption and an industry-leading 45 day money-back guarantee, you can’t go too far wrong.

Our Top Picks for 2019

9.8
3081 reviews
9.1
2718 reviews
8.9
2439 reviews