Personal information that Ace VPN collects

Frequently Asked Questions

We put together a list of frequently asked questions and answers to help you make informed decisions before selecting an antivirus. If you can’t find what you’re looking for, send us a message using the contact form below.

What is a Kill Switch?2021-04-05T11:55:26+00:00
A kill switch is another very important feature to check for when you purchase a VPN. A kill switch ensures that your personal IP address is never exposed, even when there is a drop in your VPNs connection. Should your VPN connection time out, a kill switch will cut off all internet traffic until the VPN connection is restored, maintaining your privacy online.
Can I use a VPN to watch Netflix?2021-04-05T11:55:04+00:00
Netflix and VPN companies are always trying to outsmart each other. VPNs will often work with Netflix, but Netflix may learn to detect the use of that VPN and block it for a period. If Netflix and other streaming services are your main focus, unfortunately this will be trial and error since different VPN services may work with Netflix at different points in time. Some users will do research, purchase short-term VPN subscriptions and switch between providers as needed.
Can I access streaming content with a VPN?2021-04-05T11:54:44+00:00
Yes, you can easily access movies, music and torrents that are legal in your country. You can also connect to paid services like Netflix, BBC iPlayer, Amazon, Hulu, and more, but you will need to have a subscription to those services to stream content. Many users use VPNs to unblock content that isn’t currently available in their country by accessing services like Netflix through a VPN.
How do I choose a VPN service?2021-04-05T11:54:23+00:00
We recommend going with a service that supports multiple devices and operating systems, with servers in many different countries. We also recommend checking the logging policy of the service you are thinking about so there are no surprises. If you are an experienced user, you may also want to delve deeper into the protocols the VPN service supports so you know you’re getting exactly what you need. Most of the top brands offer all of the above. Since price is obviously a big factor as well, once you narrow down your options, compare the costs to make your final decision.
What is a VPN protocol?2021-04-05T11:53:58+00:00
A VPN protocol is the way that data is encrypted between your computer and the VPN company’s servers. Typical protocols include IPSec, L2TP, PPTP, TLS, and OpenVPN. Most users are happy to go with their VPN’s default settings, but if you are extra security-conscious, we recommend doing some research on which protocol best fits your needs. Some protocols will favor an extra layer of security over internet speed, which may be a drawback for some users.
Should I pick a VPN with a lot of server locations?2021-04-05T11:53:36+00:00
Ideally, yes. The more servers and locations a VPN service has, the less likely you are to experience connectivity issues or congestion. The more people that are connected to a single server, the slower the connection becomes. When users are spread across hundreds or thousands